Terms and Conditions

OUR CONTACT DETAILS

Valeline Limited, trading as Perthshire Oatcakes, Strowan Farm, Crieff, Perthshire, PH7 4HU Tel: 077492 18066 – Email: info@perthshireoatcakes.com

PRIVACY POLICY

When you order a product from Perthshire Oatcakes, our secure payment process service needs to collect certain information from you; your name, your email address, the delivery address, your phone number and your credit or debit card information. This information is then used by PayPal to process your order and it allows us to contact you to notify you of the status of your order if necessary. We will not store or use your personal data for any other purpose.

SECURITY

When you place an order online you are connected to a secure server. The secure server software encrypts all information you input which means that any sensitive information such as your credit or debit card details cannot be intercepted or seen by anyone except our Payment Service Provider, PayPal. Perthshire Oatcakes never sees your card details. We are notified by e-mail when you place an order and are informed when your payment has been authorised by your bank.

MAKING A PURCHASE

After you have browsed our online shop and identified the products that you want, click on any items that you wish to buy and put them into the shopping basket. Once you have everything you want in your basket, click on ‘Checkout’ and you will be asked for a few essential details so that your order can be processed. You can also phone your order through to Perthshire Oatcakes on 077492 18066. Perthshire Oatcakes reserves the right to refuse any order which is deemed to have not been conducted in the correct way.

DELIVERY

Your order should be with you within seven days of placement, although it is more likely to be with you within three or four days. We will try our best to contact you if the wait is expected to be longer than 7 days. All of our deliveries are sent via either Royal Mail or Parcelforce and are based on the weight of the oatcakes. UK orders of under 2KG (10 packets of oatcakes or less) are sent out with Royal Mail Second Class. Orders of 2KG and above (11+ packets of oatcakes) will be delivered by Parcelforce 48.

CANCELLING OR CHANGING YOUR ORDER

Once you have placed your order you will be issued with an order number via email confirmation, please quote the order number in any further communications. If you wish to cancel your order, providing it has not already been dispatched, we will simply refund your money. It is important that you notify us as quickly as possible – please email info@perthshireoatcakes.com or call us on 077492 18066. Cancelled orders will be refunded within 30 days of the cancellations. Orders cannot be cancelled once they have been dispatched. Similarly, if you wish to amend an order, please contact us as soon as possible. Again this will only be possible if your order has not already been dispatched.

RETURNS

We are committed at Perthshire Oatcakes to provide you with the highest quality oatcakes. If however you are dissatisfied with the product that you have purchased it can be returned to us, providing it is not more than 7 days since you received the goods. You will only receive a refund for packets of oatcakes that have not been opened. You will be responsible for the costs of returning the goods to us. If goods are damaged, or if you receive a product that you did not order, we will provide you with a full refund or replacement provided you notify us within 30 days of receiving the goods. Please contact us via email info@perthshireoatcakes.com or phone 077492 18066 so that we can arrange with you suitable collection or return shipping options.

CUSTOMER SERVICE

Our customer service contact details are as follows: Tel: 077492 18066 – Email: info@perthshireoatcakes.com. We aim to respond to any customer service enquiry or complaint within two working days of contact.

PAYMENT

We use PayPal as our Secure online payment processor.

All major credit cards (Visa/Delta/Electron, MasterCard/Eurocard, American Express, Switch/Maestro, Solo) and PayPal are accepted. A PayPal account is not required and you do not need to create one. You will be redirected to PayPal’s secure site to complete your checkout.

Our postal address is: Perthshire Oatcakes, Strowan Farm, Crieff, Perthshire PH7 4HU

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